According to manufacturer service standards, all customers must be contacted within a few days of the vehicle return – regardless of whether this is done by your employees or through an external call center.
Customer feedback makes it possible to uncover significant improvement potential in the process flow and improve customer satisfaction.
Using the VEACT Module offers you the following advantages:
- Automatic daily selection of the customers to be called.
- Documentation of the call attempts and phone calls.
- Support through extensive telephone service templates.
- Integrated complaint management.
- Permanent overview of the processing status.